LAST UPDATED: March 26, 2024
NetEase (“NetEase”, “we” or “us”) has always solemnly promised to protect the personal information and privacy of users ( "users" , "you"). When you use NetEase services, we will collect and use your relevant personal information. We hope to explain to you the relevant matters such as the processing rules when we collect and use your relevant personal information through the "MuMuPlayer Pro Privacy Policy"("this policy"), so as to better protect your rights and interests.
[Special Tips]
1. This policy applies to the NetEase MuMuPlayer Pro ( "this product") service provided by us.
2. This policy specifies how we process your information in different scenarios, but only when you enable relevant functions or use relevant services, we will process your information in order to achieve relevant functions and services. If you do not turn on the relevant functions or use the relevant services, we will not process your corresponding personal information. In addition to this policy, in certain products, we will also inform you of the purpose, scope and use of specific information collected by the product through pop-up windows and page prompts. These instant notifications form part of this policy also have the same effect as this policy. Please pay special attention to them.
3. Before using this product and service, please read this policy carefully and thoroughly, especially the terms marked marked with bold/underlined, you should focus on reading, and then start using it after confirming full understanding and consent. If you do not agree with the content of this policy, it may cause the product service to fail to function properly, or we cannot achieve the service effect we intend to achieve, you should immediately stop accessing/using the product service.
After reading this Policy, if you have any questions about this Policy or related matters, you can contact us through the feedback channels listed in the "How to Contact Us" section of this Policy, and we will answer you as soon as possible.
This policy will help you understand the following:
How we collect and use your personal information
How we use COOKIES or similar technologies
How we share, transfer or disclose your personal information
How we store and protect your personal information
How to exercise your rights related to personal information
Protection of minors
Amendments and notifications
How to contact us
How we collect and use your personal information
(a) We collect and obtain your personal information through the following ways:
1. Information you provide voluntarily.
(1) Information you provide to us when you register your account with NetEase products or use the services of this product;
(2) Information stored when you use this product service.
Please note that if you disclose your information in public areas of this product that are visible to other users, that information may be collected and used by others. If you become aware that your information has been improperly collected or used, you may contact us through the feedback channels listed in the How to Contact Us section of this Policy.
2. Your information legally shared by third parties.
3. we legally obtain your use information in the process of providing services to you, such as when you use this product service, we collect, aggregate, record information.
(b) We collect and use your personal information for the following purposes:
1. Help you complete registration and login
In order for us to provide you with continuous and stable services and ensure the security of your use of NetEase products, we need you to provide basic registration or login information, including mobile phone number, email address, and create your account, username and password.
You can also log in to this product using an account on a third-party platform approved by NetEase. When you log in to this product using a Google account, an email account, or an account on a third-party platform approved by NetEase, we will obtain relevant information under such account (including: username, nickname, avatar, unique identifier, and friend relationship or other information authorized by you) according to your authorization to help you complete registration, login, and achieve a better experience.
2. Provide basic product functions, maintain network and operation security
In the process of using our service, in order to provide you with basic functions, identify abnormal account status, understand and improve product adaptability, ensure the network and operation security of this product service, maintain the normal operation of the aforementioned functions, protect the personal property safety of you or other users or the public from infringement, and better prevent various security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks and network intrusions, To more accurately identify violations of laws and regulations, we will collect and store log information, device information, account information, transaction information about the services you use and the way you use them, as well as information that our affiliates and partners obtain your authorization or share according to law, and associate these information to comprehensively judge your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary records, audits, analysis, Disposition measures:
(1) When you use our services, we collect your log information: login log, item log, operation information, friend information and interaction history, login account and ID, search query content, IP address, browser type, telecom operator, network environment, language used, access date and time and web browsing history you visit, Push open record, stay time, refresh record, publish record, follow, subscribe, collect and share.
(2) In order to ensure your normal use of our services, maintain the normal operation of basic product functions, improve product experience and ensure account security, we will receive and record the equipment information you use: Device name, device model, operating system and version, client version, device resolution, package name, device settings, device identifier (MAC/IMEI/Android ID/IDFA/IDFV/OpenUDID/GUID/ICCID/IMSI/OAID/AAID/device serial number), Wi-Fi status/parameters, Wi-Fi access point name (SSID), router Mac address (BSSID), software and hardware feature information, IP address. In order to collect the above basic personal device information, we will request permission to access your device information in the necessary circumstances.
(3) In order to ensure account security, identify and prevent malicious programs, and create a fair, healthy and safe environment, we will collect your device identifier information, product identification information, hardware and operating system information, installed application list, application process and product crash record information during your use of the service, including during the background operation of the application, so as to combat acts that damage the product environment or interfere with the normal operation of the product service.(Used to detect piracy, scan cheating programs or software, prevent cheating).
(4) In order to provide you with location-based services (such as area ranking, nearby friends, nearby group function), we will collect your geographical location information (including Wi-Fi nearby, nearby base station ID or CellID). Geographic location information is sensitive personal information, refusing to provide this information will only result in your inability to use location-based related services, but will not affect your normal use of other features of the product.
Please note that individual device information and log information are information that cannot identify a specific natural person. If we combine this information with other information to identify a specific natural person, or use it in combination with personal information, then during the combined use, this information will be treated as personal information, and we will anonymize and de-identify this personal information, except as otherwise authorized by you or required by laws and regulations. This information will be treated and protected as your personal information in accordance with this policy during its combined use.
3. Provide you with interactive, publishing, information push, product/service marketing promotion and satisfaction research services
(1) When you use this product service, upload and/or publish information and conduct related interactive behaviors (speech, post, message sharing, collection, reward), we will collect the information you upload, publish or form, and use your nickname, avatar, ID and published content for display.
Please note that if you publicly post information that contains your personal information or personally sensitive information, please consider it carefully before posting because such information may be collected and used by others. If the information you publish involves personal information of others, you should obtain consent from others before publishing it. If you become aware that your information has been improperly collected or used, you may contact us via the contact information in the Software or on the official website of the Software.
(2) If you copy the information shared in the product or receive the shared information in the product or participate in related activities, we need to access your clipboard and read the sharing code, password, link, redemption code and other related information in order to realize the functions or services of sharing information, obtaining benefits and participating in activities. Your clipboard information will only be processed on your device, we will only read the information related to our services to complete the relevant instructions, your clipboard information will not be stored. We do not collect any other irrelevant information from your clipboard without your consent and without otherwise stating it.
(3) When you participate in the marketing promotion and satisfaction questionnaire survey activities within the product, we will collect one or more of the following information depending on the type and purpose of the survey activity: your name, gender, age, occupation, mailing address, contact information and other information you voluntarily fill in. For details, you can refer to the separate instructions given to you on the activity page and the questionnaire content you receive.
(4) For the purpose of product/service marketing promotion, we will send commercial information to your email address, mobile phone number, e-mail, WeChat and other third-party social accounts legally collected by us by ourselves or by entrusting a third party to you.
4. Help you complete orders, payments, top-ups and deliver goods or services to you
(1) When you order specific goods and/or services and recharge in this product service, in order to show you the transaction information of your account number and ensure the transaction security, we will generate an order for you to purchase the goods and/or services through the system, collect your specific order number, order creation time and transaction amount information, and display it to you and facilitate your transaction management of the order. In the process of placing an order, if it is a physical commodity, we also need you to provide the consignee name, receiving address, and contact telephone information so that we can deliver the commodity to you;
(2) In order to complete order payment, deliver goods or services, confirm transaction status and provide after-sales and dispute resolution services for you, we will collect your account number, order, transaction and logistics information related to transaction progress through the transaction object, payment institution and logistics company selected by you based on the exchange, or share your transaction information with the above service providers.
Recharge records and consumption records belong to sensitive personal information. Collecting such information is necessary to realize consumption function, otherwise the transaction cannot be completed.
5. To provide you with customer service or other user response functions
When you contact our customer service or use other user response features (personal information protection complaints or suggestions, other customer complaints and requests), we need you to provide the necessary personal information to match and verify your user identity in order to keep your account and system safe. In order to process your request, manual customer service needs to inquire or verify your relevant information within the scope of your authorization and use it only to the extent necessary. If you refuse to provide or provide the wrong information, we will not be able to provide corresponding support to you. After confirming your user identity, we will also save your contact information (other contact information used when you contacted us or voluntarily provided to us), your communication/call records and content with us, and other necessary information related to your needs, so as to contact you or help you solve the problem, or record the solution and results of the related problem.
6. Personalized recommendation
(1) Personalized content recommendation
We collect information about your device in order to show you, recommend, and more relevant graphics, videos, live broadcasts, or products that better suit your interests.(IMEI, IDFA, device model, system version), log information (Game login and logout records, play participation records, item click and use records, recharge records, social interaction records, search words), gender, age, device location information, automatically analyze one or more of the above information and extract your user profile, intelligently predict your preference characteristics, match the content you may be interested in, or personalize the content displayed to you according to your preferences. Please be aware that the personalized recommendation algorithms in our products do not match your aforementioned data with your real identity information, so we will not identify your real identity for this purpose. You can choose to turn off personalized content recommendation and set the path to "My Settings Personalized Service Personalized Content Recommendation". After closing, we will not use your relevant information to push content to you, and the content you see may be less relevant to your preferences and may affect your user experience.
(2) Personalized advertising recommendations
In order to ensure a good user experience, we will use your device information (IMEI, IDFA, device model, system version), device location information, IP address information based on the advertiser's needs independently or in cooperation with third-party advertisers. We will use computer programs to automatically analyze one or more of the above information and extract your user profile, intelligently predict your preference characteristics, and push online advertisements to you accordingly. Please be aware that in the process of using intelligent algorithms to recommend advertisements to you, we and the third-party advertisers we cooperate with will not match your information with your real identity information, so we will not identify your real identity based on this purpose, and we will not disclose your personal information to third parties without your authorization or legal provisions.
If you do not want to receive personalized advertising, you can choose to turn off personalized advertising push function, set the path to "set personalized service personalized advertising push". After you turn it off, you will still see ads, the number of ads you see will not change, but the ads will be less relevant and may be ads that you are not interested in.
We may also send you commercial short messages based on your preferences. If you do not wish to receive commercial SMS messages from us, you may unsubscribe or close your account by replying to the SMS prompt or by other means provided by us.
7.We sincerely hope thay you can understand that in the process of using this product service, we will apply for access to your system permission when necessary (the specific permission varies according to the equipment model and system version you use), so as to realize the collection and use of the information involved in these permissions. Before opening the permission, we will inform you of the purpose of opening the permission and ask for your consent. If you do not agree, we will not open the relevant permission and cannot provide you with the service corresponding to the permission.
(1) After you agree to access the storage rights, you allow us to access the storage rights of your device, including "read external storage rights","read/write SD card content rights" and "modify/delete SD card content rights", so that you can download, upload, and save content, or through caching to achieve publishing/sharing information content, editing/modifying avatar, customer service communication, reporting/complaint services and functions;
(2) After you agree to access the telephone information, you allow us to obtain your device information as the unique identifier of your device, so as to provide you with page display and recommendation personalized content that better meets your needs, understand and improve product adaptability, identify abnormal conditions and ensure the network and operation security of this product service;
(3) After you agree to access the camera rights, you can upload, take photos/pictures/videos, use the "sweep","scan code","practice emoji" functions, and realize the functions of posting information and comments, video live broadcast, adding friends, watching videos/competitions, face-to-face sharing resources or providing proof with customer service communication;
(4) After you agree to access the address book, we can obtain your address book friend information, so as to provide you with the function of friend status inquiry, invite your friends to use NetEase products, and share content/products with people you know;
(5) After you agree to access the microphone, you can use the voice function to interact with our products and others, or contact customer service to realize the screen recording function;
(6) After you agree to access the location permission, we can obtain your location information so that you can interact with nearby friends and guide you to move your location; the location information is sensitive personal information. If you do not agree, it will only make you unable to interact with nearby users, accurately move your location or, but will not affect your use of other functions unrelated to the location permission of the product. You can also cancel your location information authorization at any time.
(7) After you agree to access the calendar, we can obtain your schedule time in order to provide you with the function of recording and reminding.
Tips for specific feature permissions: If you need to turn off a feature that is turned on for use of a specific feature, most mobile devices will support your request. Please refer to or contact the service provider or manufacturer of your mobile device for details. Please note that if you enable any permission, it means that you authorize us to collect and use relevant information to provide you with corresponding services. Once you close any permission, it means that you cancel your authorization. We will no longer collect and use relevant information based on corresponding permissions, and we will not be able to provide you with services corresponding to this permission. However, your decision to turn off your permission does not affect the collection and use of information previously based on your authorization.
If we want to use your personal information for other purposes not stated in this policy or collect additional personal information not mentioned in this policy, we will obtain your consent separately by page prompt, pop-up window or other means according to law.
8. Exceptions to authorized consent
In accordance with the relevant laws and regulations, the processing of your information does not require your authorization and consent in the following cases:
(1) It is necessary for the conclusion and performance of a contract to which you are a party;
(2) It is necessary for the performance of statutory duties or obligations;
(3) It is necessary to respond to public health emergencies or to protect your or others 'life, health and property safety in emergency situations;
(4) Conduct news reporting and public opinion supervision for the public interest, and handle your personal information within a reasonable range;
(5) Handle personal information that you have disclosed or that has been legally disclosed within a reasonable range;
(6) Other circumstances stipulated by laws and administrative regulations.
How we use COOKIES or similar technologies
We or our third party partners may obtain and use your information through COOKIES or similar technologies and store such information as log information.
By using COOKIES, we provide users with an easy and personalized web experience. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality.For example, in order to make the login process of NetEase virtual community faster, you can choose to store the user name in a cookie. This way, the next time you want to log in to NetEase's services, it will be easier and faster. Cookies help us determine the pages and content you connect to, how much time you spend on certain NetEase services, and the services you choose for our products.
COOKIES enable us to serve you better and faster and personalize your experience with this service. However, you should be able to control whether and how COOKIES are accepted by your browser. Please consult the documentation that comes with your browser for more information about this.
We and third party partners may collect and use your information through COOKIES or similar technologies and store such information.
We use our own COOKIES or similar technologies for the following purposes:
(1) Remember your identity. Cookies or similar technologies help us identify you as a registered user of ours or save information you provide us about your preferences or other information
(2) To analyze your use of our services. We may use COOKIES or similar technologies to understand what activities you perform using our products and services, or which services are most popular.
(3) Advertising optimization. Cookies or similar technologies help us to provide you with advertisements that may be more attractive to you than general advertising based on your information.
In conjunction with our use of COOKIES or similar technologies for the purposes described above, we may aggregate non-personally identifiable information collected through COOKIES or similar technologies to advertisers and other partners to analyze how you and other users use our products and services and for advertising purposes.
This service may include COOKIES or similar technologies placed by advertisers and other partners. These COOKIES and similar technologies may collect non-personally identifiable information about you to analyze how users use the services, to send you advertisements that may interest you, or to evaluate the effectiveness of advertising services. The collection and use of such information by these third party COOKIES or similar technologies is not governed by this policy but by their own information protection statements and we are not responsible for third party cookies or similar technologies.
You can refuse or manage COOKIES or similar technologies through your browser or user selection mechanism. However, please note that if you disable COOKIES or similar technologies, we may not be able to provide you with a better service experience and some services may not function properly. At the same time, you will still receive ads, but these ads will be less relevant to you.
How we share, transfer or disclose your personal information
1.Sharing
We take the protection of your personal information very seriously. We will only provide your personal information to third parties for legitimate, legitimate, necessary, specific and explicit purposes. Companies, organizations and individuals to whom we provide personal information will sign strict confidentiality agreements requiring them to treat the information in accordance with our instructions, this policy and any other relevant confidentiality and security measures.
To achieve the purposes stated in this Policy, we will access SDKs or other similar applications provided by third-party service providers (including in the form of embedded code, plug-ins, H5) to cooperate with third parties in order to provide you with better customer service and user experience. The following cases may be used to entrust the processing or sharing of personal information for the purpose of implementing our services:
(1) For advertising related services, including advertising display, advertising data monitoring/statistics, etc.;
(2) Used for message push function, including mobile phone manufacturer Push push, specific event reminder, personalized content recommendation;
(3) For payment-related services, including order payment, transaction behavior verification, income settlement, payment information summary statistics;
(4) It is used to obtain device location authority, collect device information and log information with your consent;
(5) For third-party authorization services, including third-party account login recognized by NetEase;
(6) Used to support product function modules, including online live broadcast, video playback, voice recognition, AR, intelligent customer service, bullet screen playback, content storage;
(7) It is used to optimize product performance and service quality, including improving hardware network distribution capability, reducing server cost, function hot repair, security analysis, optimizing service and improving user experience;
(8) For account security, product reinforcement related services, including network monitoring, domain name resolution, anti-hijacking, anti-spam anti-cheating, encryption and decryption services;
(9) For logistics services, including physical goods packaging, transportation, express delivery.
Some of the third-party SDKs or similar applications we access will collect your personal information. If you use such services provided by third parties in our services, you agree that they will collect and process your information directly. We will evaluate the legality, legitimacy and necessity of collecting personal information by such third party services, require such third parties to take protective measures for your personal information, and strictly abide by relevant laws, regulations and regulatory requirements.
You can click on the List of Third Party Shared Personal Information to learn more about the third party SDKs or other similar applications we access. You may also choose to contact us through the feedback channels listed in the "How to Contact Us" section of this policy and we will answer your questions as soon as possible.
NetEase services access or link to products or services provided by non-NetEase third parties, including:
(1) You can use the "Share" function to share certain NetEase service content to non-NetEase third-party products or services, or you can share the content of non-NetEase third-party products or services to NetEase services;
(2) Provide links to you through advertising or other means, so that you can link to third-party products or services or websites that are not NetEase;
(3) Other access to third-party services.
The above third party services are operated by relevant third parties. Your use of such third party services (including any information you provide to such third parties) is subject to the third party's own terms of service and personal information protection rules (not this policy), and you need to read their terms carefully. This policy applies only to the personal information we collect and does not apply to any third-party services or third-party information usage rules. If you find that these third-party services are at risk, we recommend that you terminate the relevant operations to protect your legitimate rights and interests and contact us in a timely manner.
Associated product/service sharing. When you use other products or services operated by NetEase ("Affiliated Products"), you can choose to bind your account with the Affiliated Products, and share your account number, nickname, avatar, friend or other information authorized by you with the Affiliated Products for display to other users in the Affiliated Products, so that you can participate in the operation activities in the Affiliated Products and receive corresponding benefits. In order to provide you with consistent services, customized services, product marketing promotion, system security and account security based on our unified account system, your personal information will be shared among NetEase Group affiliates as necessary.
In order to better protect the physical and mental health of minors, guide minors to surf the Internet healthily, and prevent minors from falsely using and borrowing relevant information of adults, we will try to contact their guardians based on the request of minors 'guardians or our active protection needs of minors, and inform their guardians of relevant login accounts, login duration, consumption transaction records and behavior information for reminding, confirmation and handling.
In order to improve NetEase's product research and development capabilities and service levels, so as to provide you with better products and services, we will share de-identified or anonymized data with research institutions, scientific research institutes and universities within the scope of legality, rationality and necessity. We do not share information that can be used to personally identify you with these organizations without your express authorization.
2.Transfer
In the event of a merger, acquisition, transfer of assets, division, dissolution, bankruptcy or similar situation, if your personal information needs to be transferred, we will inform you of the relevant situation, inform you of the recipient's name and contact information, and require the new recipient to continue to protect your personal information in accordance with laws and regulations and no less than the requirements of this policy.
3.Disclosure
We will only disclose your personal information if:
(1) According to your needs, in the case of your explicit consent to disclose the information you specify;
(2) Disclosure of your personal information in accordance with the requirements of laws and administrative regulations.
How we store and protect your personal information
1.Storage of personal information
Unless otherwise required by law, regulation or regulatory authority, we store your personal information only for the shortest period necessary for the purposes described in this policy.
If we terminate our service or operation, we will stop collecting your personal information in a timely manner, and at the same time, we will notify you in advance in accordance with relevant laws and regulations, and delete or anonymize your personal information after termination of service or operation, except as otherwise stipulated by laws and regulations or regulatory authorities.
If you apply to cancel your account, delete your personal information voluntarily or exceed the necessary period, we will delete or anonymize your personal information, except for retention periods stipulated by laws and regulations.
The personal information we collect within the territory of the People's Republic of China is stored within the territory of China. If it needs to be transmitted across borders, we will separately request your authorization and consent, and ensure that it is implemented in accordance with national laws and regulations and the provisions of relevant regulatory authorities, so as to provide adequate protection for your personal information.
2.Protection of personal information
We attach great importance to information security, have established a dedicated security team, and take all reasonable and feasible measures to protect your personal information:
(1) Data security technical measures
We will adopt industry-standard security measures, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use and modification of your personal information and to avoid data corruption or loss.
Our services employ de-identification and multiple encryption technologies, which we use to encrypt and store your personal information, including SSL, and quarantine technologies to protect your personal information.
When personal information is used, including information display and information correlation calculation, we will adopt a variety of data desensitization technologies to enhance the security of information in use.
We also use strict data access control and multi-factor authentication technology to protect personal information from unauthorized use.
(2) Other security measures we take to protect personal information
We have an industry-advanced data security management system with data as the core and around the data life cycle, which improves the security of the whole system from multiple dimensions such as organization construction, system design, personnel management and product technology. We regulate the storage and use of personal information by establishing data classification and classification systems, data security management specifications, and data security development specifications.
We maintain complete security controls over data through contact confidentiality agreements, monitoring and auditing mechanisms.
We also conduct security and privacy training sessions to enhance employees 'awareness of security and personal information protection policies and procedures.
We only allow NetEase employees and partners who need to know this information to access your personal information, and have set up strict access control and monitoring mechanisms for this purpose. We also require all persons who may have access to your personal information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or suspension of cooperation with NetEase.
The Internet environment is not 100% secure and we will do our best to ensure or guarantee the security of the personal information you send us. If our physical, technical, or management protection facilities are damaged, resulting in the disclosure, tampering, or loss of personal information, resulting in damage to your legitimate rights and interests, we will notify you as soon as possible in accordance with the provisions of the law and assume corresponding legal responsibilities.
(3) Safety incident disposal
In order to cope with the risks related to the disclosure, tampering and loss of personal information, we have formulated a number of systems to clarify the classification and grading standards of security incidents and security vulnerabilities and the corresponding handling procedures. We have also established an Incident Response Service team for safety incidents. According to the requirements of safety incident handling specifications, we initiate safety plans for different safety incidents, carry out stop loss, analysis, positioning, formulate remedial measures, and conduct traceability and attack jointly with relevant departments. We also organize internal training and emergency drills regularly to enable our relevant staff to master the corresponding emergency response strategies and procedures.
When an information security incident may occur or unfortunately occurs, we will immediately take remedial measures in accordance with the requirements of laws and regulations, and inform you in a timely manner of: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce risks, and the remedial measures for you. At the same time, we will inform you of the relevant information of the event in time by email, letter, telephone and push notification. When it is difficult to inform the information subject one by one, we will adopt reasonable and effective methods to publish the announcement. At the same time, we will actively report the handling of information security incidents in accordance with the requirements of regulatory authorities.
(4) Safety tips
Please understand that due to technical limitations and risk prevention limitations, even if we have strengthened security measures, we cannot always guarantee 100% security of information. You need to understand that the systems and communication networks you use to access this product service may have problems due to circumstances beyond our control.
Please keep your account number, password and other identification elements properly. When you use this product service, we will identify you through your account number, password and other identification elements. Once you disclose the aforementioned information, you may suffer losses and may be detrimental to you. If you find that your account number, password and/or other identity elements may or have been disclosed, please contact us immediately so that we can take appropriate measures in time to avoid or reduce related losses.
Your Rights
1.Consulting, copying, transferring, correcting, supplementing and deleting
During your use of this product service, we will provide you with appropriate operation settings for managing your personal information according to the specific conditions of this product, so that you can view, copy, transfer, correct, supplement, delete or withdraw your relevant personal information.
(1) You can check your account basic information (account avatar, nickname, and other personal information you choose to fill in, subject to product settings), account history information (account level, achievements) in the NetEase products you use, and correct and supplement your account basic information according to specific circumstances. You can also check the details of your personal information collected by us during the use of this product through the "Settings-Collected Personal Information List" function in the product. Before you click to check, we will verify your identity for the protection of your information security.
(2) If you have other requirements for consulting, copying, transferring, correcting, supplementing or deleting, or if you have any questions or difficulties in using the corresponding functions of this product, you can log in to NetEase User Personal Information Service Platform. We provide you with relevant operation guidelines and operation settings. You can operate by yourself. If you have doubts or difficulties in the operation process, you can contact customer service. Alternatively, you may choose to contact us through the feedback channels listed in the "How to Contact Us" section of this Policy and we will process them for you in a timely manner.
Unless otherwise provided by laws and regulations, when you correct, supplement, delete your personal information or apply for cancellation of your account, we may not immediately correct, supplement or delete the corresponding information from the backup system, but we will not process the relevant information, and will correct, supplement or delete the information when the backup is updated. Once the relevant information is deleted or the account is cancelled, it will not be restored. Please operate with caution.
2.Disclosure and Sharing
Some of the features of this product allow you not only to broaden your Social networks, but also to publicly share information about you with all users who use this feature. You can upload or post information, and you can respond to information uploaded or posted by others. As long as you do not delete the information you disclose or share, it may remain in the public domain; even if you delete the shared information, it may still be independently cached, copied or stored by other users or third parties outside our control, or maintained in the public domain by other users or such third parties. If you disclose or share your information through the above channels, we will not be responsible for the disclosure of your information. Therefore, we remind you and ask you to carefully consider whether to disclose or share your information through the above channels.
3.Account cancellation
We provide you with a way to cancel your account. In accordance with our terms of service agreed conditions and relevant national laws and regulations, you can submit an account cancellation application in accordance with the corresponding requirements on the "NetEase User Personal Information Service Platform." You may also choose to contact us through the feedback channels listed in the "How to Contact Us" section of this policy and we will answer your questions as soon as possible.
After your account is cancelled, we will stop providing you with all or part of this product service, and delete your personal information or anonymize it according to your request, except as otherwise provided by laws and regulations. Once the relevant information is deleted or the account is cancelled, it will not be restored. Please operate with caution.
If you register and log in to use our products through a third-party account, if you have a need to cancel your account, you need to apply to the corresponding third party to cancel your account or cancel your authorization to log in to our products.
4.Change of scope of authorization consent
You can choose whether to provide us with personal information. You can change the extent to which you authorize us to continue collecting information or withdraw your authorization in a variety of ways, including deleting information, turning off device features, and logging out of your account. You can also log in to NetEase User Personal Information Service Platform to contact us and withdraw authorization.
When the authorization is withdrawn, we cannot continue to provide you with the corresponding services and no longer process your corresponding information. However, your decision to withdraw your authorization does not affect the processing of information previously carried out on the basis of your authorization.
5.Automatic decision-making of constraint information system
In some business functions, we make decisions based on non-manual automatic decision-making mechanisms, including information systems and algorithms (depending on the services and functions set up by the product). If these decisions significantly affect your legitimate interests, you have the right to ask us for an explanation and we will provide appropriate remedies.
6.Rights of the deceased's close relatives
If the user of this product dies unfortunately, his/her close relatives can contact us through the contact information in the "How to Contact Us" section of this policy to exercise their legal rights to the relevant personal information of the deceased.
Protection of Children
We recommend that any minor who participates in online activities should obtain prior consent from his or her parents or other guardians (hereinafter referred to as "guardians"). We will protect the information of minors in accordance with relevant national laws and regulations.
We encourage guardians to direct minors to use the Services. If you are a minor under the age of 14, please inform your guardian to read our "MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice" together, and seek their consent and guidance before you use this product service and submit personal information. If you are the guardian of a minor, you should carefully read this policy and the "MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice" before helping minors register and use this product service, and decide whether to agree to this policy and the "MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice" and help minors register and use.
Amendments and notifications
In order to provide you with better service, we will modify the terms of this policy in due course according to the update of this product service and the relevant requirements of laws and regulations. Such modifications constitute a part of this policy. We will post any changes to this Policy on this page. We may also provide more prominent notifications (website announcements, push notifications, pop-up alerts, or other means) for material changes, including but not limited to:
1. Significant changes have taken place in our service model. Including the purpose of processing personal information, the type of personal information processed, and the way in which personal information is used;
2. We have made significant changes in our ownership structure. Including business restructuring, bankruptcy merger caused by the change of ownership;
3. Significant changes have taken place in the main objects of personal information sharing, transfer or disclosure;
4. Your right to participate in the processing of personal information and the way to exercise significant changes;
5. We are responsible for handling personal information security responsible departments, contact information and complaint channels have undergone significant changes;
6. Other important or may seriously affect your personal rights and interests occurred.
Any changes we make will put your satisfaction first. We encourage you to review our Privacy Policy every time you use our Services.
We will notify you about the Services when necessary.
If you do not want to continue receiving messages from us, you can ask us to stop pushing, specifically according to the SMS unsubscribe guidelines to ask us to stop sending promotional SMS, or set in the mobile device, no longer receive messages from us; but we send messages in accordance with the law.
How to contact us
We have established a dedicated personal information protection department that will protect your personal information in accordance with this policy. If you have complaints and reports about personal information protection, or if you have any questions, comments or suggestions about this policy, NetEase's privacy measures, your information, recommendation algorithms, please contact NetEase's personal information protection staff by sending an email to service@mumuplayer.com
In general, we will respond to your question, comment or suggestion within fifteen working days of receiving it and verifying your user identity. If you are not satisfied with our reply, you can also complain to the consumer protection department or file a lawsuit to the competent court.
The service provider of this product is Hong Kong NetEase Interactive Entertainment Limited \
Unit 802, of 8th Floor of Chuang's Tower, 30-32 Connaught Road Central, Hong Kong
Attachment:
MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice
LAST UPDATED: March 26, 2024
NetEase (hereinafter also referred to as "we") is fully aware of the importance of children's (refers to minors under the age of 14, the same below, also known as "children") personal information and privacy security. We would like to explain our handling rules and other matters related to the collection and use of children's personal information through the "MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice"(hereinafter referred to as "these Rules"). Before using NetEase products and services, please read these rules carefully and thoroughly for children, children's parents or other guardians (hereinafter collectively referred to as "guardians"), especially the terms marked with bold/underlined should be read carefully, and only after confirming that they fully understand and agree to all terms can they start using.
Guardians specify:
If we learn that your child is under the age of 14, we will take special measures to protect your child's personal information that we obtain in accordance with these rules. Please help us protect your children's personal information and privacy by requiring them to read and accept these rules under your supervision and to use the product services and submit personal information with your consent and guidance. If you do not agree with the content of these rules, please ask your child to immediately stop accessing/using the product services. By agreeing to these rules online or otherwise, you consent to our collection, use, storage, sharing, transfer and disclosure of your child's personal information in accordance with these rules.
These rules stipulate how we process children's information in different scenarios, but only when your child uses or enables relevant functions or uses services, we will process relevant information in order to achieve relevant functions and services. If your child does not turn on the relevant features or use the relevant services, we will not process the personal information corresponding to your child. In addition to these rules, we will also explain to you the purpose, scope and use of the specific information collected by the product through pop-up windows and page prompts. These instant notifications form part of these rules and have the same effect as these rules.
Special note for children:
We recommend that any child participating in online activities should obtain prior consent from a guardian. If you are a child, please notify your guardian to read these rules together and seek your guardian's consent and guidance before you use the product services and submit personal information.
These Rules apply to our activities of collecting, using, storing, sharing, transferring and disclosing children's personal information through the Internet within the territory of the People's Republic of China. In terms of children's personal information protection rules, these Rules and "MuMuPlayer Pro Privacy Policy" shall have effect on you and your children at the same time. If there is any inconsistency between the terms of these Rules and "MuMuPlayer Pro Privacy Policy", these Rules shall prevail. If there is no mention in these Rules, the main terms of "MuMuPlayer Privacy Policy" shall prevail.
After reading these Rules, if you have any questions about these Rules or matters related to these Rules, you can contact us through the feedback channels listed in the "How to Contact Us" section of these Rules, and we will answer them as soon as possible.
This rule will help you understand the following:
How we collect and use personal information
How we share, transfer or disclose children's personal information
How we store and protect children's personal information
How to exercise children's rights related to personal information
Third Party Services
Amendments to these Rules
How to contact us
How we collect and use personal information
(a) We will strictly fulfill our obligations and responsibilities for the protection of children's personal information as stipulated by laws and regulations, and collect and use children's personal information after obtaining the consent of guardians in accordance with the principles of due necessity, informed consent, clear purpose, safety guarantee and legal use:
1. According to legal and regulatory requirements, before using specific functions and services, we need users to fill in their names and valid ID information for real-name authentication. If they are authenticated as children, we will process personal information in accordance with laws and regulations.
2. When we identify that the user is a child, we will collect the contact information of the guardian (mobile phone number, email address) and contact the guardian to verify the guardianship relationship with the child to help the guardian manage and understand the child's use of this product service. In order to better protect the rights and interests of children, we collect information (name, ID card, household register, birth certificate or other proof of guardianship relationship) from guardians according to specific circumstances, so as to further verify the guardianship relationship between guardians and children.
3. In the process of children using NetEase products or services, we will also collect and use other children's personal information, including obtaining and using children's personal information through COOKIES or similar technologies. For details of the personal information we collect and use from children in the process of using this product service, please refer to "MuMuPlayer Pro Privacy Policy" for details. If we need to collect and use children's personal information beyond the above scope, we will ask the guardian's consent again.
(b) Exceptions with authorized consent
According to relevant laws and regulations, the authorized consent of children and/or guardians is not required for the processing of children's information in the following cases:
(1) It is necessary for the conclusion and performance of a contract to which you are a party;
(2) It is necessary for the performance of statutory duties or obligations;
(3) It is necessary to respond to public health emergencies or to protect your or others 'life, health and property safety in emergency situations;
(4) Conduct news reporting, public opinion supervision and other acts for the public interest, and collect your personal information within a reasonable range;
(5) Collect personal information that you disclose or that has been legally disclosed within a reasonable range;
(6) Other circumstances stipulated by laws and administrative regulations.
(c) Tips on sensitive personal information
Children's personal information is sensitive. Except where the law clearly states that consent from children and guardians may not be sought, before collecting personal information from children, we will inform children and guardians of the clear purpose and necessity, as well as the impact on personal rights and interests, and obtain the guardian's separate consent. If the guardian does not consent, we will not collect it.
How we share, transfer or disclose children's personal information
1.Sharing
Without the guardian's consent, we will not provide children's personal information to any third party outside NetEase Group, but we will request the guardian's authorization and consent in the following scenarios:
(1) To fulfill the purposes described in Section 1 of these Rules,"How we collect and use children's personal information", and to provide our services to children. We share children's information with partners and other third parties to realize the functions of this product service and enable children to use the services they need normally, specifically including: payment institutions providing payment services, merchants entering NetEase platform, partners providing data services (including online advertising monitoring, data statistics, data analysis), third-party logistics companies and other service providers; the specific services and functions set by the product shall prevail.
(2) Necessary sharing with related parties. In order for us to provide consistent services to children based on a unified account system and facilitate their unified management, personalized recommendations, and system and account security, children's personal information will be shared among related parties of NetEase Group as necessary.
We will only share children's personal information for legitimate, legitimate, necessary, specific, and explicit purposes. For companies, organizations and individuals with whom we share personal information, we conduct security assessments and sign strict confidentiality agreements requiring them to treat information in accordance with our instructions, these rules and any other relevant confidentiality and security measures.
2.Transfer
In the event of a merger, acquisition, transfer of assets, division, dissolution, bankruptcy or similar situation, if a child's personal information needs to be transferred. We will inform you of this, inform you of the recipient's name and contact information, and ask the new recipient to continue to protect your personal information in accordance with laws and regulations and no less than the requirements of this policy.
3.Disclosure
We will disclose children's personal information only if we adopt industry-standard safety precautions:
(1) Disclose information specified by the child or guardian in a public manner with the consent of the guardian, according to the needs of the child or guardian;
(2) Where it is necessary to provide information about children in accordance with laws, regulations, mandatory administrative law enforcement or judicial requirements, we may disclose information about children according to the type of information requested and the method of disclosure. Subject to laws and regulations, when we receive a request for disclosure of information as described above, we will require the recipient to issue the corresponding legal documents, including subpoenas or investigation letters. We strongly believe that we should be as transparent as possible about the information we are asked to provide, to the extent permitted by law. All requests are carefully reviewed to ensure they are legally based and limited to data that law enforcement has a legitimate right to obtain for specific investigative purposes.
According to the law, sharing, transferring and disclosing anonymized children's personal information, that is, ensuring that the recipient of children's personal information cannot recover and re-identify the subject of the information, does not belong to children's personal information, and the storage and processing of such information will not require separate notification to the guardian and consent of the guardian.
How we store and protect children's personal information
(1) Except as otherwise provided by laws, regulations or regulatory authorities, we store children's personal information only for the shortest period of time necessary for the purposes described in these Rules.
If we terminate our service or operation, we will stop collecting children's personal information in a timely manner, and at the same time, we will comply with relevant laws and regulations to notify the guardian in advance, and delete or anonymize children's personal information after termination of service or operation, except as otherwise stipulated by laws and regulations or regulatory authorities.
If the guardian applies for cancellation of the child's account, voluntarily deletes the child's personal information or exceeds the necessary period, we will delete or anonymize the child's personal information, except for retention periods stipulated by laws and regulations.
(2) We attach great importance to children's privacy and security, set up a dedicated security team, and take all reasonable and feasible measures to protect children's personal information:
We will adopt encryption and related technical measures to store children's personal information to ensure information security. At the same time, we strictly set information access rights for staff on the principle of minimum authorization and control the scope of children's personal information; staff accessing children's personal information must be approved by the person in charge of children's personal information protection or its authorized management personnel, record the access situation, and take technical measures to avoid illegal copying and downloading of children's personal information. If we discover that children's personal information is leaked, tampered with or lost, we will immediately launch an emergency plan, take remedial measures, and inform affected guardians and children of the incident by email, letter, telephone, push notification and announcement.
If you would like to know more, please refer to the "MuMuPlayer Pro Privacy Policy" section "How we store and protect your personal information" to learn more about how we store and protect children's personal information.
Due to technical limitations and risk prevention limitations, even if we have strengthened security measures as much as possible, we cannot always guarantee 100% security of information. Guardians need to be aware that the systems and communication networks used by children to access this product service may have problems due to circumstances beyond our control.
Guardians and children must properly keep this product service account, password and other identification elements. When children use this product service, we will identify them by account number, password and other identification elements. If guardians and children disclose the above information, they may suffer losses and may have adverse effects on themselves. If guardians and children discover that account numbers, passwords and/or other identity elements may or have been disclosed, please contact us immediately so that we can take appropriate measures in time to avoid or reduce related losses.
How to exercise children's rights related to personal information
During the use of this product service by children, if guardians and children want to inquire, copy, correct, supplement, transfer, delete children's personal information, and cancel children's registered accounts, they can operate according to the specific settings of this product, or contact us according to the contact information listed in the "How to Contact Us" section of these Rules.
When querying, copying, correcting, supplementing, transferring, deleting the aforementioned information or applying for cancellation of accounts, we require guardians and/or children to verify their identity according to specific circumstances to ensure information security. Except as otherwise provided by laws and regulations, when guardians and children correct, supplement, transfer, delete children's personal information or apply for cancellation of accounts, we may not immediately correct or delete the corresponding information from the backup system, but we will immediately stop processing the relevant information and correct or delete or anonymize the information when the backup is updated.
1.Inquiry and copying of children's personal information
Guardians and children may view and copy the personal information of children provided or generated by their use of this product or service, including personal information data, partial use records and published content.
2.Correcting and supplementing children's personal information
We encourage guardians and children to update and modify children's personal information to make it more accurate and effective. Guardians and children who discover errors or imperfections in the personal information we collect, use and process may contact us for corrections or supplements. We will take timely measures to correct or supplement the problem after completing the identification and verification.
3.Transfer and deletion of children's personal information
In the case that the request meets the conditions stipulated by the national network information department, we will provide the guardian with a way to transfer the information.
According to the specific situation of children choosing this product service, guardians and children can delete some children's personal information by themselves in using this product service. In the following cases, guardians and children can directly submit a request to delete their personal information to us, and we will take timely measures to delete them after completing identification and verification questions, including:
(1) We collect, store, use, transfer and disclose children's personal information in violation of laws and regulations or agreements with guardians and children;
(2) Collection, storage, use, transfer and disclosure of children's personal information beyond the scope of purpose or necessary period;
(3) The guardian withdraws consent;
(4) The guardian or child terminates the use of this product service through cancellation and related methods.
However, please note that if guardians and children delete or request us to delete certain children's personal information, they will not be able to continue using all or some of the products and services.
4.Change the scope of authorization consent
Guardians and children can always choose whether to disclose information. Some information is necessary to use the services of this product, but most other information is provided at your discretion. Guardians and children can change the extent to which they authorize us to continue collecting information or withdraw their authorization by deleting information, disabling device functions and related methods.
When guardians and children withdraw their authorization, we cannot continue to provide the services corresponding to the withdrawal of authorization and no longer process the corresponding information. However, the decision to withdraw the authorization does not affect the information processing previously carried out on the basis of the authorization of the guardian and the child.
Third Party Services
This product service provides access to or links to social media or other services (including websites or other forms of services) provided by third parties. Please refer to the "How we share, transfer or disclose your personal information" section of the "MuMuPlayer Pro Privacy Policy" for details on the types of third-party services we access or link to.
These third party social media or other services are operated by the relevant third party. Children's use of such third party social media services or other services (including any information provided by children to such third parties) is subject to the third party's own terms of service and information protection statements (not these Rules), which guardians and children need to read carefully. These rules apply only to the personal information we collect and do not apply to any third-party services or third-party information use rules. If guardians and children discover that these third-party social media or other services are at risk, it is recommended to terminate the relevant operations to protect the legitimate rights and interests of children and contact us in a timely manner.
Amendments to these Rules
In order to provide better services, we will modify the terms of these rules in due course according to the update of this product service and the relevant requirements of laws and regulations, and such modifications constitute a part of these rules. If such update causes a substantial reduction or significant change in the rights of the guardian and child under these Rules, we will notify them through website announcements, push notifications, pop-up prompts or other means before these Rules come into effect. If the guardian does not agree with such changes, he may choose to ask the child to stop using the products and services.
Any changes we make will put user satisfaction first. We encourage guardians and children to consult our "MuMuPlayer Pro Children's Personal Information Protection Rules and Guardians Notice" every time they use this product service.